Privacy Policy

Privacy Policy

Introduction

At https://malvern-managed-it-services.storysurge.net, we are dedicated to maintaining a safe and secure online environment for our users while respecting their privacy. This comprehensive Privacy Policy outlines how Malvern Managed IT Services (referred to as “we,” “us,” or “the Company”) handles personal data, ensuring adherence to stringent privacy regulations worldwide, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA) and subsequent updates, including the California Privacy Rights Act (CPRA)
  • Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s ConnectiCUT Data Protection Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this privacy policy does not extend to third-party websites, applications, or services accessible through links on our site. These external platforms have their own privacy policies governing data collection and usage, and we encourage users to review these policies.

Processing Activities

This policy outlines the practices when users:

  • Utilize our applications and services as authorized users.
  • Visit websites linked to and governed by this Privacy Policy.
  • Engage with us through communications such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect diverse types of personal information, including:

  • Account Information: Details required to create and manage user accounts.
  • Payment Information: Transaction details for processing payments, including credit/debit card numbers and billing addresses.
  • Financial Information: Data related to users’ financial status or history, if provided.
  • Purchase Information: Records of products or services purchased through our platform.
  • Mobile Device Identifiers: Unique identifiers from mobile devices used to access our services.
  • Location Data: Geographic coordinates and location-based services data (with user consent).
  • Feedback: User-submitted reviews, ratings, and comments.
  • Social Media Information: Details obtained through social media integrations.
  • Product Information: Data about products or services users show interest in or purchase.

We collect this information through various methods: user input forms, account settings, browsing interactions, analytics tools, and third-party service providers.

Cookies

Cookies are small text files stored on a user’s device by our website to enhance the user experience and provide targeted services. We use cookies categorized as:

  • Strictly Necessary: Essential for navigating our site and using its core features.
  • Preference: Remembering user preferences and settings.
  • Analytics: Collecting aggregated data for performance measurement and improvement of our services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected or as required by law. Once the retention period expires or when the purpose is accomplished, we securely delete or anonymize the information.

Security Measures

Malvern Managed IT Services implements robust security measures to safeguard personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of data during transmission and at rest.
  • Engagement of secure third-party processing providers.
  • Regular review and updating of security protocols.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect or solicit personal information from minors, and we encourage parents or guardians to supervise their children’s online activities.

Your Rights

Depending on your location, you may have specific rights regarding your personal data, including:

  • Access, rectification, or erasure of your data.
  • Right to restrict processing.
  • Data portability.
  • Objection to the use of your data for certain purposes.
  • Non-discrimination in our services.
  • Right to file appeals or complaints with relevant supervisory authorities.

To exercise these rights or have any data-related inquiries, please contact our dedicated privacy team via email at [email protected] or by post to the address provided on our website.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage users to review it periodically for any changes.

Contact Information

For all privacy-related matters, including inquiries, unsubscribe requests, or feedback, please reach out to our team:

Email: [email protected]

Postal Address: [Provide Company Address]